UK deliveries are shipped using a Royal Mail Signed Delivery service (except low value orders, <£10). Postage is calculated at a flat rate, based on the total amount of the purchase, as follows.
Order value less than £9.99 postage rate £2.75
Order value £10.00 to £24.99 postage rate £3.25
Order value £25.00 to £94.99 postage rate £4.25
Order value more than £95.00 postage rate £6.25
We will replace any non delivered items sent to UK.
International orders welcome. We deliver to most international destinations, using Royal Mail (see exclusions below).
All international orders over £95 are posted using the Royal Mail International Tracked service (or Signature service as available to destination) at no extra cost. We will replace any non delivered items sent using International Tracked delivery**.
International deliveries (outside UK, <£95) are shipped at no additional postal charge (i.e. at the same postage rate as UK deliveries) using Royal Mail International Standard service*. We obtain proof of postage for all orders, and delivery is at your own risk. If your order is less than £95 and you would like the security of delivery by the Royal Mail International Tracked service, then there is an additional shipping charge of +£7.50 to be added to your order.
Royal Mail International Tracked service, optional for order <£95 (included on orders >£95).
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* We obtain proof of postage for all International Standard deliveries (<£95). We have had very few problems with this service, but for peace of mind we also offer International Tracked / Signed delivery (optional). Please note that orders sent International Standard are non-traceable. Your delivery is at the mercy of the postal service in your country. We will not be responsible for the non-delivery of your goods. This is entirely at your own risk. We can provide you with an electronic copy of the proof of postage document, in the event of dispute.
** Tracked to and / or signature obtained at recipient address. Replacement available, excluding loss after delivery at recipient address, as per Customduo terms.
Please note that we are a small manufacturing business. Officially we work Mon-Fri (excluding public holidays). We are closed on Saturdays and Sundays. If away for longer periods we will generally provide notice on our contact page.
We aim to despatch CustomDUO stock products within two working days, and generally the next working day. We make every effort to keep our on-line stock availability right up to date (and generally don't get caught out). When placing an order, please ensure that your email address is current, so that we can keep you informed of progress.
All Royal Mail services aim to deliver to Europe within 3-5 working days, and worldwide within 5-7 working days, after despatch. Note, this time frame can be longer. We must allow delivery service 20 working days for EU and 25 working days for rest of world.
Before purchasing any Customduo product please ensure that you have read and accept the terms.